Got a question?

Here you will find our frequently asked questions. If the information you are looking for is not listed please contact us via the General Enquiry form.

Got questions?

Here you will find frequently asked questions about attending and visiting the Brisbane Convention & Exhibition Centre. Can't find what you're looking for?

We have answers!

If the information you are looking for is not listed, please contact us via the General Enquiry page.
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The Administration Office is open from 8:30am – 5pm, Monday to Friday. Operational hours are determined by events held at the Centre.

A comprehensive network of trains, buses and city cats (ferries) link the Centre with Brisbane city and suburbs. Translink tickets are the best way to visit and travel around the city. Visit the Translink website for more details.

Q. By Train?

The closest train station is South Brisbane; only a few minutes walk away.  A regular Air Train service operates between Brisbane’s international and domestic airports.  Travelling time is approximately 25mins. Tickets are available from the Information Desk.

Q. By Bus?

The Cultural Centre is the main hub for most bus routes, only a few minutes walk away adjacent to the Queensland Performing Acts Centre. A Free Loop downtown bus service circles Brisbane’s Central Business District only.

Q. By River Cat?

The CityCat Ferry stops at Southbank Terminal 2 which is located on the Clem Jones Promenade.  CityCats run daily from 5.30am-10.30pm.

Q. By Taxi?

A dedicated taxi rank is located at the main entrance of the Centre on the Cnr Merivale and Glenelg Streets.  Taxis are also accessible in other locations in the South Bank precinct including the 2 hotels – Rydges and Mantra.

BCEC is committed to providing a safe, inclusive and enjoyable environment for every one attending our venue. General Conditions of Entry apply to all visitors, delegates, patrons and guests and the Venue has the right to refuse entry or remove any persons who do not comply with entry requirements.

Please review our Conditions of Entry prior to attending an event at the BCEC.

To ensure the health and safety of our guests, BCEC has adopted contactless payment methods throughout the Centre, including the car park, and encourages event organisers to do the same.

A list of hotels can be found in the visiting the Centre section of the web site on the Accommodation page.


There are 1,500 undercover parking spaces available at the Centre, accessed by Merivale Street.

Entry heights are as follows: Car Park one: 2.3m, Car Park two: 2.2m (Merivale St) or 2.1m (Russell St Ramp) or 2.2m (Melbourne St), Car Park three: 2m (Merivale Street) or 2.1m (Grey St).

For more information & prices on parking at the Centre click here

Contact the Car Park staff on 07 3308 3487 or email [email protected]  to arrange a time for collection of your new parking pass from the Russell St Car Park office.


To find a list of public and ticketed events occurring at the Centre in the next 12 months visit our What’s On page.

You can also be kept informed of events by looking at our Facebook page.

The majority of our concerts are held in the Great Hall.


Tickets can be purchased through Ticketek on 132 849 and online at ticketek.com.au. Tickets can be also purchased in person at the box office in the main foyer of the Centre.

As a venue only, we do not handle the management of tickets to shows, concerts and events at the Centre and unfortunately cannot help with your enquiry.

If you are having issues or enquiries about:

  • Tickets not printing
  • Misplaced tickets
  • Refunds

Contact the ticket issuer from where you purchased your tickets.

Learn more about ticket fraud

We view ticket re-selling and scalping as a very serious matter. We recommend buying tickets ONLY from an authorised seller.

Below are our 4 top tips to avoid the ticket scalping trap:

  1. Don’t assume that the top spot on a search engine is the real deal
  2. Double check the price
  3. Check the artists website and social media
  4. Check the venue’s link

Learn more about ticket fraud


All items found or handed into the Centre are kept and logged by our onsite Security team. If you believe you have lost property at the Centre you can call 07 3308 3000 or fill out a general enquiry form.

A list of job opportunities currently available are listed in the Careers section of our web site under Job Current Opportunities and are also advertised on www.seek.com.au.

You can find out more about jobs at BCEC here.

The Brisbane Convention & Exhibition Centre (BCEC) was built by the State Government of Queensland and opened in 1995. BCEC is a South Bank Corporation venue, proudly managed by ASM Global who operate a portfolio of more than 350 of the world’s most prestigious arenas, stadiums, convention and exhibition centres, and performing arts venues.

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