Got a question?
Here you will find our frequently asked questions. If the information you are looking for is not listed please contact us via the General Enquiry form.
Got questions?
We have answers!
PLAN YOUR VISIT TO BCEC
What are the opening hours of the Centre?
The Administration Office is open from 8:30am – 5pm, Monday to Friday. Operational hours are determined by events held at the Centre.
Getting to BCEC via Public Transport
A comprehensive network of trains, buses and city cats (ferries) link the Centre with Brisbane city and suburbs. Translink tickets are the best way to visit and travel around the city. Visit the Translink website for more details.
Q. By Train?
The closest train station is South Brisbane; only a few minutes walk away. A regular Air Train service operates between Brisbane’s international and domestic airports. Travelling time is approximately 25mins. Tickets are available from the Information Desk.
Q. By Bus?
The Cultural Centre is the main hub for most bus routes, only a few minutes walk away adjacent to the Queensland Performing Acts Centre. A Free Loop downtown bus service circles Brisbane’s Central Business District only.
Q. By River Cat?
The CityCat Ferry stops at Southbank Terminal 2 which is located on the Clem Jones Promenade. CityCats run daily from 5.30am-10.30pm.
Q. By Taxi?
A dedicated taxi rank is located at the main entrance of the Centre on the Cnr Merivale and Glenelg Streets. Taxis are also accessible in other locations in the South Bank precinct including the 2 hotels – Rydges and Mantra.
What are the Conditions of Entry at BCEC?
BCEC is committed to providing a safe, inclusive and enjoyable environment for every one attending our venue. General Conditions of Entry apply to all visitors, delegates, patrons and guests and the Venue has the right to refuse entry or remove any persons who do not comply with entry requirements.
Please review our Conditions of Entry prior to attending an event at the BCEC.
Does the Centre accept cash or card payments?
To ensure the health and safety of our guests, BCEC has adopted contactless payment methods throughout the Centre, including the car park, and encourages event organisers to do the same.
What hotels are within walking distance to the Centre?
A list of hotels can be found in the visiting the Centre section of the web site on the Accommodation page.
PARKING AT BCEC
Can I Park at the Centre and what is the cost?
There are 1,500 undercover parking spaces available at the Centre, accessed by Merivale Street.
Entry heights are as follows: Car Park one: 2.3m, Car Park two: 2.2m (Merivale St) or 2.1m (Russell St Ramp) or 2.2m (Melbourne St), Car Park three: 2m (Merivale Street) or 2.1m (Grey St).
For more information & prices on parking at the Centre click here
Where can I collect my monthly/casual parking pass?
Contact the Car Park staff on 07 3308 3487 or email [email protected] to arrange a time for collection of your new parking pass from the Russell St Car Park office.
EVENTS AND EXPERIENCES AT BCEC
Where can I find Events happening at the Centre?
To find a list of public and ticketed events occurring at the Centre in the next 12 months visit our What’s On page.
You can also be kept informed of events by looking at our Facebook page.
Where are concerts held in the Centre?
The majority of our concerts are held in the Great Hall.
Where do I find concert floor plans and where do I know where my seats are for concerts I'm attending?
For specific concerts please check the event floor plan on the Ticketek Website.
BCEC BOX OFFICE & TICKETING
Where can I purchase tickets for events at BCEC?
Tickets can be purchased through Ticketek on 132 849 and online at ticketek.com.au. Tickets can be also purchased in person at the box office in the main foyer of the Centre.
I'm having issues with my tickets
As a venue only, we do not handle the management of tickets to shows, concerts and events at the Centre and unfortunately cannot help with your enquiry.
If you are having issues or enquiries about:
- Tickets not printing
- Misplaced tickets
- Refunds
Contact the ticket issuer from where you purchased your tickets.
I'm not sure if my ticket is legitimate or fake
We view ticket re-selling and scalping as a very serious matter. We recommend buying tickets ONLY from an authorised seller.
Below are our 4 top tips to avoid the ticket scalping trap:
- Don’t assume that the top spot on a search engine is the real deal
- Double check the price
- Check the artists website and social media
- Check the venue’s link
VENUE INFORMATION
Enquiring about lost property at the Centre?
All items found or handed into the Centre are kept and logged by our onsite Security team. If you believe you have lost property at the Centre you can call 07 3308 3000 or fill out a general enquiry form.
How do I apply for a job at the Centre?
A list of job opportunities currently available are listed in the Careers section of our web site under Job Current Opportunities and are also advertised on www.seek.com.au.
You can find out more about jobs at BCEC here.
Who owns and manages the Centre?
The Brisbane Convention & Exhibition Centre (BCEC) was built by the State Government of Queensland and opened in 1995. BCEC is a South Bank Corporation venue, proudly managed by ASM Global who operate a portfolio of more than 350 of the world’s most prestigious arenas, stadiums, convention and exhibition centres, and performing arts venues.
